Question 1

Does the price include delivery and set up?

Accepted Answer

Yes, we offer free delivery within Kingston city limits. Additional fees may apply for surrounding areas. Please inquire before booking to make sure you are in our delivery zone.

Question 2

What forms of payment do you accept?

Accepted Answer

We accept credit, email transfer, and cash. If paying by cash, please have exact change ready. Payment is due in full at the time of your rental delivery.

Question 3

Do you require a deposit?

Accepted Answer

We do not require you to leave a deposit, however a valid credit card is needed to confirm the booking. Payment is required in full upon receipt of the rental. This will include any delivery charges if applicable. We accept all credit cards, e-transfer, and cash.

Question 4

What surfaces do you set up on?

Accepted Answer

We can set up on grass or asphalt. We cannot set up on any type of concrete, pavers, rocks or gravel as the rubbing will wear through the vinyl.

Question 5

Will the inflatable be clean?

Accepted Answer

Of course! We thoroughly wash, sanitize, and dry our inflatables immediately after each use.

Question 6

Do you set up in parks?

Accepted Answer

We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has a water hookup (if renting a water slide) and electrical hookup to power the blower. We offer generator rentals for $100. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

Question 7

What is your rain policy?

Accepted Answer

If it is raining the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any future date. The rain will not hurt our inflatables. The inflatable must be shut off if winds exceed 30 km/h. No exceptions.
You have until 7:00 am the morning of your rental to let us know if you would like to postpone.

Question 8

Do you offer discounts?

Accepted Answer

Who doesn’t love a discount?!
Rent two or more inflatables for your event and receive 15% off entire order.

FAQ